Use of your personal information

  • What personal information do we need?
    Names, addresses, telephone numbers, email addresses, and, for finance and insurance agreements, dates of birth and financial information. Some telephone calls are recorded. CCTV is in use on our property.
  • Why do we need this information?
    It is held for contract and/or contact purposes and also as is necessary for the legitimate interests of to ensure compliance with service, manufacturer recalls, warranty, events, surveys, accessories, sales or relating to vehicle safety or specification standards; for any of which direct marketing may be undertaken. Failure to provide this information may impact on our ability to provide the services detailed above. For finance and insurance products and services proposals, which may include multiple applications, some of the administration process may be automated; this may impact your credit history. Recorded telephone calls are held for quality and training purposes. CCTV images are held for the purpose of crime prevention and/or detection. Data may have been passed to us via a finance company, or website to which you have provided personal data and requested a response.
  • How may we contact you?
    By email, post, SMS, and telephone.
  • How long do we keep the data?
    We are required to keep data for as long as necessary in line with our contractual, regulatory and legal obligations. CCTV images are held for 30 days.
  • To whom do we pass your data?
    No information is passed to any organisations that are not engaged with operations except to agencies for the matter of legal obligation or for enforcement, payment of any fines, duties, or other sums which become payable. Any personal data that we collect will not be sold to third parties except as part of a business/asset sale. Organisations to which we pass data, which are outside of the European Economic Area are required to apply the same level of data protection as required by UK law.

H2m website

Cookies uses a number of cookies — small text files that are read by— to store preferences and settings, to help us identify your web browser across page loads and to analyse how is used.

We also use third party web beacons, which are prohibited from collecting your personal information, to help compile analytics, analyse the way in which is used and to help serve targeted advertising to you when you’re not on

Analytics and visitor tracking

We use a number of methods that analyse and track people that visit, including real-time web statistics analysis and click-tracking packages, provided by third parties and our own in-house log file analysis.

All visitor tracking that we use is anonymous, does not identify you personally and is not processed with data from our other databases.

Updating our records

If you wish to amend or remove your contact preferences, update your details, receive a copy of the personal information we hold about you, object to or restrict our processing of your data or be removed from our records, please contact the accounts team using either of the methods below. We may need to contact you if there are any queries relating to your request. In some instances we may be required to retain data relating to our contractual, regulatory and legal obligations.

You can update our records by writing to us:Accounts Team
20 Jacknell Road.
LE10 3BS

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